When does the SMD Traders store open?

The full store is launching on Shopify. Join the launch list and we will email you on opening day with a 10% discount code and the complete catalogue.

Where do you ship from and how fast is dispatch?

All stock is held in Manchester, United Kingdom. Orders placed before 3pm on a working day are dispatched the same day.

What is your returns and warranty policy?

Products carry a 12-month warranty as standard and a 30-day no-quibble returns window from delivery.

Do you supply trade, education and laboratory customers?

Yes. We support repair shops, laboratories, universities and colleges, including purchase-order and invoiced accounts. Contact us with your requirements.

Talk to a practising engineer

Technical questions, trade and lab accounts, or anything about the launch — it reaches someone who works on a bench, not a scripted queue.

Send a message

How can we help?

We answer technical enquiries within one working day. If you need a formal quotation or a purchase-order account, mention it below and we'll set it up.

Your name

Email address

Company or organisation Optional — helps us set up trade and lab accounts

What is it about?

Message

Fields marked * are required. Your details are held by DevSpark Ltd, used only to answer your enquiry, and never sold.

Direct contact

General & technical [email protected]
Trade, education & labs [email protected]
Based in Manchester, United Kingdom
Response time Within one working day, Mon–Fri

Sample-tested by practising engineers

Buying for a team?

We supply repair shops, laboratories, universities and colleges — including invoiced accounts and purchase orders. Tell us your volumes and we'll come back with terms.

[email protected]

Common questions

Delivery, returns & warranty

When does the store open?

The full store is launching on Shopify. Join the launch list and we'll email you on opening day with a 10% code and the complete catalogue.

Join the list

Where do you ship from?

Everything is held in Manchester. Orders placed before 3pm on a working day are dispatched the same day, on UK tracked services.

Returns and warranty

12-month warranty as standard and 30 days to return anything unused. Faulty items are replaced or refunded — your statutory rights are unaffected.

Trade and lab accounts

Yes — repair shops, labs, universities and colleges, with purchase-order and invoiced accounts available. Get in touch with your requirements.